Consulting

Our expertise.

Five practice areas, nine development consulting specialisms, and a team that has led consultancies across the Caribbean, North America, Europe, Africa and the United States.

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How we work

A specialised engagement model.

Supported by a network of consultants, in-house industry experts, research academics and teaching faculty, our Consulting Team engages in local and regional projects in both the public and private sector. We have adopted a highly specialised engagement model, which allows us to satisfy each client's particular needs and deliver added-value solutions.

We bring academic research and new knowledge to your organisation to help you prepare for the future of business — a mix of the expertise and rigour of academia, combined with our consultants' experience in international organisations and an understanding of the Caribbean environment. As a business school with projects and faculty across the Caribbean, we have a 360-degree view of business development in the region. We understand the challenges that public and private organisations face and the need for accountability, scalability and long-term sustainability.

Consulting services

What we are asked for.

The five practice areas below cover the services the consulting team delivers to private and public sector clients.

Talent Management

Recruitment and selection
Succession planning
Performance management
Employee engagement
Employee on-boarding programmes
Competency gap assessment and development
Career and outplacement services

Leadership Impact

Executive recruitment and selection
Succession planning and career pathing
Coaching
Leadership competency profiling and gap analysis
Experiential competency transformation programmes
Leadership visioning

Strategy and Organisational Transformation

Strategy visioning and planning
Organisation design and restructuring
Culture transformation
Change management
Business process re-engineering
Competency based management
Workforce planning
Corporate governance

Organisational Analysis

Job competency profiling
Organisational change readiness
Organisational culture inventory
Employee engagement surveys
Stakeholder and value chain mapping
Job evaluations
Compensation surveys and reviews
HR audits

Behavioural and Skills Assessments

Psychometric assessments
Aptitude and critical thinking tests
Situational judgement tests
360 assessments
Job simulation exercises
Assessment and development centres
Team effectiveness

Development consulting

Specialisms in regional development.

Alongside organisational consulting, the team works on projects funded by multilateral and bilateral agencies to strengthen institutions across the region.

Quality Management Systems

ISO-aligned quality systems, from process design to certification readiness — as delivered for the Bureau for Intellectual Property in Suriname and the Environmental Management Authority.

Educational Reform

National curriculum development and institutional strengthening for ministries of education and tertiary institutions.

Capacity Building

Training, coaching and systems that leave capability behind in the client organisation rather than in a report.

Strategic Planning

Strategy visioning, planning and the performance frameworks needed to execute it.

Governmental Reform

Local government reform, public service delivery and decentralisation programmes.

Civil Society Development

Strengthening the capacity of national and local civil society organisations to participate in policy.

Non-Governmental Organisations

Governance, funding readiness and organisational development for the NGO sector.

Research and Development

Sector studies, econometric analysis and baseline assessments that inform investment and policy.

Monitoring and Evaluation

Frameworks that make a programme's results measurable while it is running, not after it ends.

Our team

The people who lead the work.

Our project management team blends project managers and consulting specialists with business and operations literacy, supported by the School's faculty and a network of specialist consultants.

Fayola Nicholas

Director, Marketing and Development Consulting

A brand marketing strategist and doctoral candidate of the DBA programme of Grenoble Ecole de Management, France and Webster University, Switzerland, in Branding. She holds an International MBA from the UWI-Arthur Lok Jack Global School of Business and a BSc in Management Studies from The University of the West Indies.

A member of faculty on the Master of Marketing Management programme and in Executive Education, she has previously held the positions of Director — Market Development Centre and Director — Human Resources at Lok Jack GSB, and has worked at Coca-Cola, Unilever and Carib Brewery Ltd. Her areas of expertise include marketing strategy, brand management, cross-cultural management and stakeholder relations. She has led consultancies in Trinidad and Tobago, Belize, the Bahamas and elsewhere across the Caribbean.

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Natthoya Baptiste

Consulting Project Manager

An Attorney at Law who also holds an MSc in Public Policy and Management, a Bachelor's degree in International Relations and Social Work, and substantial training in project management, intellectual property rights, corporate governance and alternative dispute resolution, stakeholder engagement and event management.

Her professional life spans over twenty years in both the local and international arena. As Consulting Project Manager she engages in grant research and development consulting, serving as liaison with international donor agencies, principals and other major stakeholders on grant-related issues. She previously served as Manager — Customized MBAs. She has engaged in consultancies spanning higher education policy, the creative industries, quality management, local government reform and NGO development, in the Caribbean region, North America and Europe. A Commonwealth Scholar, she has advanced proficiency in Spanish and intermediate French.

Sasha Dhoray

Consulting Project Manager

A business professional with almost twenty years' experience in organisation development and human resources strategy, particularly interested in working with organisations to align strategy and operations — vision, strategy, people, systems and technology.

She has been an employee of the UWI-Arthur Lok Jack Global School of Business for the past 20 years in capacities including Business Research Professional, Advisor, Senior Advisor and Director — Organisational Development and Assessment Centre. Alongside her MBA, she is certified in psychometric testing, assessment centre design and administration, behavioural competency based management systems, change management, management consulting and organisation development, and holds Balanced Scorecard and Key Performance Indicator associate certificates. She has led consultancies with private and public sector organisations in Jamaica, Grenada, Antigua, St Lucia, Barbados, Guyana, Ghana, the USA and Trinidad and Tobago, across mining, finance and insurance, energy, public utilities, logistics, automotive, manufacturing and distribution.

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